Operations Director

Posted On: Mon Apr 08 2024 - Job Category: Senior Management

Philippines

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Summary:

• The Operations Directorwill be responsible for overseeing the day-to-day operations, managing teams, driving & maintaining productivity and operational excellence.

Our client is a global omnichannel contact center solutions company which offers tailored fit solutions Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales and Sales Support.

As Operations Director s/he willanalyse processes, implement strategies for efficiency and effectiveness and will be responsible for continuous improvement.

You will be involved in activities such as:

• Provide strong leadership and guidance to department managers and teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Build and maintain strong relationships with clients, understanding their needs, addressing concerns, and proactively seeking opportunities to add value to their businesses.
• Implement performance metrics and KPIs to monitor operational performance and drive performance improvement initiatives as needed.

You will possess:

• Preferably 3 years in a senior management role within the BPO industry.
• Has a thorough understanding of BPO operations, processes, and best practices.
• Must have proficiency in project management and change management methodologies.