Phone and Email Support

Job Overview KDCI Outsourcing is seeking a highly motivated and customer-focused Phone and Email Support to join our team. The successful candidate will be handling inquiries, complaints, and comments as well as providing and recommending solutions as necessary. The ideal candidate must be someone who can build a genuine connection with our customers and proactively identify their concerns and needs to provide effective resolutions. ‍ Responsibilities

• Assist customers by attending to their queries, concerns, and complaints through phone calls, emails, and/or chat
• Responsible for providing quick, accurate, and comprehensive responses to customers with their inquiries, questions, and concerns regarding their order status, product availability, and payment disputes
• Ensure that customer transactions are processed efficiently and in a timely manner
• Proactively provide information about the company’s products and services and upsell related products or services
• Other duties assigned by the immediate supervisor

• With at least 1-2 years of experience handling nonvoice accounts or blended accounts (email, chat, phone)
• Has an excellent phone disposition, and excellent communication skills, both verbal and written
• Enjoys customer interaction and takes the extra mile to engage customers
• Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required

• Employment Type: On-site / Hybrid - Work 3 days in Ortigas office or Davao office / 2 days remote - applicable to applicants from Davao City and from within reach of Metro Manila
• Department: Contact Center
• Work Schedule: 5-day work week, shifting schedule (day, mid, night)