Production and QC Specialist

About Us

KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide.

KITSCH is committed to creating high quality products that are effortless, elevated and easy to use. From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials.

We believe that everyone should feel confident when purchasing our products no matter your hair type, style, or budget.

Duties and Responsibilities Production Supply Planning:

• Diligently monitor and evaluate timelines for all New Product Launches, ensuring the timely completion of all production-related tasks.
• Consistently update estimated time of arrival (ETA) for new SKUs, providing accurate and up-to-date information for effective planning.
• Maintain a vigilant watch over factory performance metrics, striving for excellence in Delivered In Full On Time (DIFOT) metrics.
• Conduct thorough assessments of production delivery risks, proactively identifying potential challenges and implementing preemptive measures to mitigate them.
• Collaborate closely with cross-functional teams to address any production-related issues promptly and ensure smooth operations.
• Continuously seek opportunities for process improvement, optimizing efficiency and enhancing the overall performance of the production supply planning process.

Product & Packaging Pre-Production and Bulk Sample Approvals:

• Conduct thorough reviews of Artwork, Print Proof (APP), and Top of Production (TOP) samples to ensure alignment with Kitsch standards and specifications.
• Collaborate closely with internal teams to address any discrepancies and ensure that all pre-production processes adhere to established guidelines.
• Maintain meticulous records and documentation of all pre-production approvals, utilizing Asana to track and manage tasks effectively.
• Receive, review, and provide sign-off on TOP samples, ensuring accuracy and quality before proceeding to bulk production.
• Continuously assess and refine standards and benchmarks for bulk production, striving for excellence and consistency in product quality.
• Act as a liaison between various departments to facilitate communication and streamline pre-production workflows..

Quality Control Management:

• Deep understanding on both soft and hard goods and international cosmetic regulations.
• Conduct thorough investigations into product quality issues, including customer complaints and returns, to identify root causes and implement corrective actions.
• Ensure that all Kitsch product standards are met consistently, maintaining our reputation for excellence in quality and craftsmanship.
• Foster open and direct communication with suppliers and Kitsch team members to address quality concerns promptly and develop effective solutions.
• Perform physical checks and evaluations on samples using various testing methods (drop tests, open-close tests, scratch tests, laundry tests, etc.) to verify compliance with Kitsch quality standards.
• Collaborate with suppliers to implement the best action plans and solutions, ensuring that quality issues are addressed at the source.
• Continuously monitor and assess quality control processes, identifying opportunities for improvement and implementing enhancements to ensure ongoing excellence in product quality
• Oversee the record-keeping and file management of factory audit reports, test results, inspection findings, and certifications, ensuring accessibility and accuracy.
• Collaborate closely with internal teams to ensure that all documentation aligns with established standards and requirements.
• Liaise with reputable third-party companies such as Intertek, Bureau Veritas, SGS, etc., to obtain complete and valid audits, tests, and certifications for all SKUs.
• Ensure that all documentation is up-to-date and compliant with relevant regulations and standards.
• Continuously assess and optimize document management processes to enhance efficiency and accuracy.

Qualifications:

• Bachelor's degree in Industrial Engineering or equivalent work experience.
• Previous experience in quality control/assurance roles.
• Advanced in MS Excel including PivotTables, VLOOKUP, INDEX/MATCH, and Data Tables
• Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Proven ability to identify and solve problems in a fast-paced environment.

Skills:

• Proactive Mindset
• Attention to Detail
• Analytical Skills
• Communication Skills
• Regulatory Compliance
• Problem-Solving Abilities
• Process Improvement
• Organizational Skills
• Knowledge of Quality Control Methods
• Experience with Third-Party Certifications
• Team Collaboration

WHAT WE BRING TO THE TABLE

• Competitive Pay/Benefits
• A dynamic team
• An open mind for new ideas
• Growth…growth and some more growth!

Our Hiring Practices: KITSCH LLC is an equal opportunity employer. We are committed to work in an environment that supports, inspires, and respects all individuals and recruits on merit-based processes regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.