Reg Ops Compliance Operations

Job Description

Description

Compliance Operations, Regulatory Operations, under Consumer and Community Banking Operations, supports the firm by providing operational support for the enforcement, adherence, and compliance of KYC/CIP standards. We service Retail, Commercial and Small business banking customers.

Position Summary

The primary responsibility of the Client Data Manager I (KYC Day-2 & FCOI) is to oversee a large team of Client Data & Investigations Specialists. The  Client Data Manager II must have excellent customer service standards to define, analyze, and resolve customer inquiries and escalations and must be able to closely manage day to day operations of the department. The Associate will:

• Provide guidance, coaching, development, and leadership
• Oversee staff training and performance reviews
• Participate in the selection, promotion, and performance management of staff as required
• Focus on meeting daily productivity, quality and operational related goals

Key Responsibilities

• Manages a team of ~65 members with 4 direct reports (Operations Team Leader) & the remaining reporting to his/her DRs
• Provide direction and guidance to the TLs on queries with regards to Cases or alerted activity, preps alerts by gathering appropriate documentation, adding subjects, subject attributes, facilities, and account information.
• Be a Subject Matter Expert in KYC processes and suggest ideas of process improvement
• Work /monitor all escalations on cases and work towards resolution of the same
• Liaise with business partners/key stake holders to identify / escalate / resolve process issues / outages
• Complete ownership of process deliverables and ensure the team meets Timeliness & Accuracy SLAs
• Identify methods to increase Straight Through Processing by reduction of manual touch points
• Foster Continuous Improvement culture within the team
• Create retention strategies, employee engagement methods and early warning systems
• Work on succession planning within the team at all levels
• Conduct periodic Capacity Planning exercises with the team, considering current volume trends
• Work on cost rationalization measures, efficiency opportunities, that can help the group meet its financial commitments
• Maintain & take ownership of the BCP Plans & have the same tested on a periodic basis
• Partner with Risk team to ensure all risks are identified and mitigated on timely basis
• Coordinate in ER testing and system updates. Identify / Escalate outages/issues due to ER releases
• Implementation of a documented feedback mechanism that can be monitored/assist in improving the team's overall performance
• Interacts with key stakeholders such as Risk, Control, GFCC, Operations and other stakeholders to develop strong partnerships, escalate issues, eliminate roadblocks, and ensure continuity of flow across the groups
• Monitor production/performance metrics & ensure the tool/report emerges as a credible basis for Specialists Evaluation
• Consistently lead by example & effectively coach employees in a positive manner for improved results
• Ability to follow complex methods and procedures regarding KYC Investigation process

Qualifications:

• Bachelor’s degree with strong Banking Operations knowledge.  Accounting or Finance preferred
• Experience in people management; demonstrated ability to develop, manage, coach, and motivate teams
• Experience in KYC/AML/Investigations is preferred
• Knowledge of banking products
• Proven leader of process and organizational change
• Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing
• Exceptional research and analytical skills with the ability to analyze large amounts of data, interpret higher risk attributes (transactional, product, customer type, etc.) and develop well-reasoned recommendations
• Strong communication and presentation skills
• Competent in PC based systems, with a strong proficiency in MS Office
• Excellent problem solver
• Ability to cope with change, comfort with ambiguity
• 10+ years’ experience in financial services industry

Candidates should be flexible to work in various shifts (timings might vary according to process requirements)

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

Not under Performance Coaching (formerly known as PIP)

CORRECTIVE ACTION:

Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or business specific guidelines.

Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.