Creative Production Traffic Manager

About us

Indicia Worldwide is an insight and technology led communications agency with global production expertise.

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to re-define the way marketing is activated for our clients across the globe. Now, and well into the future.

The output : Improved client performance from engaging consumers with brand ideas better, faster and more cost effectively, across every step of the journey that a brand takes to market.

About the Team

The Creative Production Team is a community which delivers all of our clients creative production requirements (adaptations from masters into Print, POS and digital assets) to the highest of standards, formed by a multicultural team of creative production experts which delivers marketing assets across Europe (EMEA).

Purpose of the role

• Vision : The Creative Production Traffic Manager oversees the studio team who create the assets of Creative Production projects, to ensure the highest satisfaction of Indicia Worldwide’s clients.
• Mission : To deliver the Creative Production proposition of Indicia Worldwide through clients, delivering both the best quality and price for our clients´ needs.
• Approach : To establish excellence in creative production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.

The Creative Production Traffic Manager is responsible for supervising and supporting the studio team, ensuring the quality and on-time delivery of all assets. The Traffic Manager is responsible in assigning tasks to the team, sometimes he/she is required to design too only when necessary. This person will be in constant contact with the Studio Manager in EMEA, working as a team to maintain the highest possible values. Therefore, the Creative Production Traffic Manager will lead the studio output team, which includes the following tasks:

Management:

• Traffic Management, resource/capacity planning to ensure adequate resource

• Quality control process for projects (ensure all jobs meet technical requirements and are aligned with client’s briefing)
• Provide direction to the team driving best practice to produce exceptional work and wider service delivery
• Share expertise and specialist knowledge with, and the training of colleagues on pre-press, POS, digital assets and print ready files- NO Audiovisual.
• Identifying the need and facilitating the correct pathway for all overflow work
• Operational reporting, providing indepth reports on a weekly and monthly basis

• To create or improve workflow processes documents

Operations:

• Analyse productivity to ensure optimal team resource

• On-going management of team performance and development in line with the personal appraisal and PDP requests, setting team and individual targets in line with both account and company objectives

• Establishing and maintaining effective relationships with the team, gaining trust and respect, driving engagement to provide a committed and high performing workforce

Business strategy:

• Develop a comprehensive understanding of the Client's business and key drivers in that business sector

• Develop and maintain relationships with key Client stakeholders

• Help to manage Client's expectations in line with contracted SLAs

• Apply a commercial and value added approach to service delivery

• Act as point of escalation for issues and ensure prompt and satisfactory resolution with minimal commercial impact, escalating through senior management when required. Manage risk and mitigate liability around service delivery failure

Delivery:

• Ensure service delivery in line with contracted SLAs and KPIs

• Ensure workflow and quality procedures followed throughout production cycle by team

• Challenge status quo to drive operational improvement

• Full understanding of Brand Guidelines and ensure their correct usage

• Apply precise attention to detail in daily tasks

• Attain expert level application knowledge wherever appropriate

• Ensure consistent Studio output

• Be the super user for all the tools and systems within Indicia Worldwide suite of tools

Location: Manila

Skills, knowledge, experience and exposure

• In-depth expertise of Adobe Creative Suite ( InDesign is the major tool for designing, Photoshop & Illustrator expert level is a MUST).
• High understanding of print ready files, die-cuts, color/ink management and 3D vision
• High level of Pre-flight and proofing background.
• Extensive experience in operations management
• Ability to troubleshoot and to deal with conflict resolution
• Proven ability to exceed targets and SLA delivery, speed & accuracy of delivery is essential
• Relationship building - proven ability to establish strong relationships – both key stakeholders and team
• Excellent core technical Apple knowledge, Networking /infrastructure &
  PC beneficial

Mindset to navigate the role

Oversee our teams who create creative production projects and collaborating closely with Internal stakeholders requires:

• Being meticulous, and have a keen eye for detail, setting very high personal standard.
• Excellent organizational and time management skills.
• A clear and effective communication skill at all levels in the hierarchy.
  
• A solution orientated and resolutive mindset, where problems are just the start lane for the solutions.
• Being proactive and positive, being motivated by the prospect of being challenged, always looking to make a positive impact.
• An open mind and constructive approach to challenge
• Ability to motivate your team to succeed (influencer and leader)
  
• Ability to work on own initiative and strategically
• Service driven

Temperament for the role

Our Creative Production Traffic Manager work on a very fast, changing environment. In order to succeed, it will be expected:

• A positive ‘can-do’ attitude at all times, setting an example to team members.
• Accountability. You are a professional and we will treat you as such. You will be expected to manage your workload and to raise your hand when you need team support
• Collaborative spirit. Use we, not me. If someone is in trouble, you will do your best to support.
• A high level of energy. Self-motivated. To be skilled in creating an environment that’s self-motivating and motivates others to be their best.
• A curious mind. Wanting to know all about internal operations. Listening to client challenges. This is the fuel that unlocks our proposition.

Role Requirements

• The Creative Production Traffic Manager will be required to work from home
• Whilst the you have your contracted hour, Mon – Fri, the project-based nature of the role requires that some days you will have to work outside of these hours and you will recover that time in other moment
• Working hours options: 12pm – 9pm OR 3pm – 12am (Philippine Time Zone)
• You might need to work during some Philippines’ public holidays based on the need of the local market you work for, to be able to serve the client’s requirement. This will be compensated (replacement day off).

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements .