Operations Manager

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for Operations Managers to join our growing team.

What’s in it for you?

• Competitive Compensation
• Transportation Allowance
• Food Allowance
• Life Insurance (Active on day 1)
• HMO Coverage (Active on day 1)
• HMO for dependents
• Mid-Year Bonus
• 13th Month Pay
• Annual Performance Bonus
• Experience the fun activities with prizes!
• Great Company Culture

Tasks and Responsibilities:

• Develops and builds a culture of continuous performance improvement.
• Co-manages (with the client) employees in the assigned account or cluster focusing on time, attendance, and task performance.
• Ensures the optimization of team efforts to deliver client satisfaction consistently
• Studies client business processes to enhance the value of services offered by the company.
• Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Accomplishes staffing objectives by supporting the recruiting, selecting, orienting, and training process
• Prepares performance reports by collecting, analyzing, and summarizing data and trends.
• Conducts and participates in meetings with assigned staff to understand their success requirements.
• Coaches and counsels assigned employees, recognizing, awarding, and taking disciplinary actions when needed.
• Reinforces and ensures the organization’s compliance with company policies and procedures.
• Prepares and completes action plans; system audits and analyses; managing quality assurance initiatives.
• Meets financial objectives by estimating requirements; ensuring invoice accuracy; preparing budgets; scheduling expenditures; and analyzing variances.
• Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Takes on other assignments needed, including, but not limited to being the primary operational backup to the director.
• Develops and builds a culture of continuous performance improvement.

Qualifications:

• Team-oriented, with Strong and demonstrated operational leadership skills
• Analytical, detail-oriented, with strong financial acumen.
• Good, detail and experience managing department budgets
• Ability to manage multiple clients and deliverables simultaneously in a highly energetic/fast-paced environment.
• Highly proficient in MS tools and data manipulation
• Results-oriented, with demonstrated collaborative skills and ability to work well within a team.
• Highly organized, with the ability to prioritize, problem solve, plan, and prepare budgets
• Proficiency in Microsoft Office suite required; Salesforce Sales Cloud CRM experience a plus

Work Setup and Schedule: Must be comfortable working onsite in Angeles City, Pampanga for the first 6 months. After 6 months- you can transition to Hybrid (2x/3x a week). The work schedule is night shift PHT.

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Life insurance
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule:

• Flextime
• Late shift
• Night shift
• Rotational shift

Supplemental pay types:

• 13th month salary
• Bonus pay
• Performance bonus
• Quarterly bonus
• Yearly bonus