Number of Applicants
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About the company
Niv Della stands out as one of the Philippines' fastest-growing companies in the beauty industry, showcasing homegrown brands Colourette and Fresh Formula. Colourette champions product nationalism by offering colour cosmetics for Filipinos and by Filipinos; while Fresh Formula focuses on intentional skincare, providing vegan and cruelty-free solutions for various skin concerns. Niv Della products are available nationwide, both in major malls and through leading retailers, as well as online platforms like Tiktik Shop, Lazada, and Shopee.
What it's like to work here
Joining Niv Della means being a part of a vibrant, dynamic, and enthusiastic team of young professionals. Our work culture is built upon a foundation of goal-oriented individuals who are self-starters that deep dive into the creative journey of bringing successful products to life from the ground up. A "can-do" and "go-getter" attitude drives the team as they navigate the world of beauty tech startups, refining their professional skills while pursuing their passions all at the same time!
About the Position
As the Retail and Training Manager, you will be responsible for ensuring the success of our retail points of sale, delivering consistently on-brand, exceptional customer experience through our sales associates (aka Brand Ambassadors). In addition to designing and implementing effective training programs for our Brand Ambassadors, you will also oversee the overall operations of our retail locations and occasionally liaise with Key Account buyers to drive growth opportunities.
This role is instrumental in driving sales growth, enhancing brand representation, and fostering a culture of excellence within our retail teams. The ideal candidate would be someone who is passionate about beauty and Niv Della's brand philosophy, highly collaborative, and results-oriented.
Responsibilities:
Retail Sales and Performance Management
1. Training and Development
a. Develop and implement training programs for sales associates in collaboration with Marketing, focusing on product knowledge, customer service, and selling techniques
b. Conduct ongoing training sessions to enhance the skills and capabilities of retail staff
2. Customer Experience
a. Ensure that all customers receive a personalized and positive experience in our retail spaces.
b. Gather customer feedback and insights to continuously improve service and meet customer expectations
3. Retail Operations
a. Oversee the day-to-day operations of retail locations, ensuring a consistent and exceptional customer experience
b. Coordinate with Marketing teams to ensure promotional events and activities are executed properly
c. Collaborate with Marketing and Visual Merchandising to ensure our colour cosmetics products are showcased effectively
d. Monitor inventory levels and collaborate with the supply chain to ensure stock availability
4. Liaison with Key Accounts buyers
a. Drive relationships with select Key Accounts buyers to develop partnership and collaboration for growth plans
Qualifications
Snapshot of the Role
Job Type: Full-time
Schedule:
Ability to Commute:
Ability to Relocate:
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