Sales Development Associate I

What is your mission

We are looking for a highly organized, proactive, willingness to get things done, take responsibility and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers globally. This person will have at least 8 years of sales, customer service, or account management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

You will provide the best service to our partner brands by performing these tasks:

• Order management for the Region, PO validation, and audit.
• Inventory/Forecast checking.
• Set up accounts and maintain customer details in the CRM system.
• Assist Sales Development Associate II and Sales Manager with customer presentation needs.
• Run necessary business reports and provide sound analysis.
• Research chargebacks and other errors/discrepancies (root cause analysis)
• Review, understand, and communicate vendor business and compliance requirements.
• Work with customers, distributors, and sales reps to resolve PO issues.
• Work with Planning, Logistics, and IT to resolve supply chain issues.
• Perform special tasks and assignments as needed.

Who are we looking for

• 4 years of industry experience in a similar role
• 4-year college degree
• Excellent verbal and written English
• Knowledge of U.S. and EU retailers and consumer products
• Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone. Ability to speak Spanish is a plus (but not required)
• Ability to take initiative and prioritize tasks.
• Good time-management, organizational, and problem-solving skills
• Ability to work accurately with close attention to detail.
• Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels.
• Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.
• Solid IT skills with knowledge of Microsoft Word, Excel and PowerPoint
• Demonstrate a strong work ethic that includes neatness and punctuality.

Company Perks:

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance from day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion
• Free meals and snacks