We are searching for a motivated Salesforce Administrator to join our dynamic team at RingCentral in Manila.
Growing your career as a Full Time Salesforce Administrator is an awesome opportunity to develop excellent skills.
If you are strong in creativity, presentation and have the right mindset for the job, then apply for the position of Salesforce Administrator at RingCentral today!
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Business Support Unit (BSU)Team to make sure we stay ahead of the competition.
The Salesforce Administrator is directly responsible for managing relationships with internal clients (Support and Sales), aligning business objectives, providing onsite systems support and implementing changes. Part of his main task is to proactively gather feedback on new changes and report to business leaders. He/she will also train users on new processes and system changes, facilitate documentation, and make sure the changes are successfully implemented. Additionally, providing metrics and business analysis results to the leadership team to help them make onsite decisions.
Part of the administrator’s role is to keep him/herself abreast on emerging industry practices when solving business problems as the job requires creative thinking beyond the boundaries of current industry practices and client/stakeholder mindsets.
Responsibilities:
Internal Client Management
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Develops relationships with Support and Sales team leaders
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Communicates effectively with clients to identify needs and evaluates alternative business solutions with project management
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Seeks opportunities to increase customer satisfaction and deepen client relationships.
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Manages client expectations effectively
Project Execution and Communications
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Manages CRM systems (Salesforce.Com) systems on a daily basis and automates process for Support users
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Assists in enforcing project deadlines and schedules.
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Communicates and applies project standards and methodologies
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Takes input from his/her supervisor and applies comments and feedback
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Delivers high-quality services to our internal clients (Support and Sales) consistently
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Understands the components of running a successful project in a short time frame and maintains the quality at the same time
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Assists in the facilitation of offshore/onshore meetings
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Delivers informative and well-organized presentations
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Understands how to communicate difficult/sensitive information tactfully
Training, Feedback/Recommendations and Testing
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Leads testing efforts, develops QA plans and works with the team to execute them
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Organizes systems training and supports go-live activities
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Coordinates changes and provides onsite support during go-live
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Ensures issues are identified, tracked, reported, and resolved in a timely manner
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Works with champion users and the technical team to identify required changes
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Communicates needed changes to development team
Problem Solving, Analysis and Solution Definition
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Identifies critical issues with ease
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Quickly understands the functional and data requirements of our internal clients
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Reviews and edits requirements, specifications, business processes, and recommendations related to proposed solution
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Develops functional specifications and system design specifications for client engagements
Requirements:
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Candidate must possess at least a Bachelor's/College Degree, any field
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At least 1 year of working experience in a similar function is required for this position
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Must have 1 year Salesforce Certification
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Knowledgeable about Salesforce.Com
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Candidate must be amenable to working on the night shifts
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to get there?
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