Senior Account Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Senior Account Manager is responsible for providing exceptional support to the assigned VIP accounts under the B2B Restock unit. He or she is expected to monitor the marketplace accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as a high-level escalation point for associates in handling and resolving more complex issues or concerns.

Account Performance Management

- Working across the different commercial and operations departments to improve account experience.

- Maintains regular alignments with assigned VIP accounts to ensure high levels of client satisfaction.

- Monitors and ensures that Ninja Van is providing highest efficiency and productivity across the parcel journey.

Stakeholder Management

- Has overall responsibility for maintaining strong business relationships and ensuring optimal performance of the assigned VIP accounts.

- Manages, develops, and maintains business relationships with existing and potential clients.

- Builds and establishes a strong relationship and develops a rapport with the client, provides support, and acts as a link between the client and Ninja Van.

- Works closely with internal departments and stakeholders to resolve any operational issues for the client.

Finance Management

- Resolve claim issues, billing disputes, and shipment issues of accounts.

- Ensure all existing account payments are updated and all disputes have been resolved within the SLA.

Trend Research

- Have a good grasp and knowledge of the local market and competition to react swiftly to changing market conditions.

- Provide timely and responsive feedback to management on sales performance, market insights, and any issues from first contact with clients to full onboarding of clients.

- Communicates significant trends and patterns, rate changes, and policies to assigned accounts.

- Competitive and industrial trends

- Builds a good understanding of target customers and assigned account base.

• Bachelor’s degree in sales marketing, communications, business administration, or related field

• At least 3-5 years of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination.
• Knowledge in e-commerce and/or social commerce.
• Background in a supply chain, Import and freight export, domestic, e-commerce, or consumer retail industry
• Experience working in high growth, successful start-up or similar fast-paced environment
• PNL Management
• Worked with senior stakeholders
• Proficiency in English and Filipino
• Comfortable with quantitative analysis, complex spreadsheets, and large datasets
• SQL knowledge is a plus.

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