Senior Client Advisor

Executive search firm, Monroe Consulting Group Philippines, is currently recruiting on behalf of a multinational company specializing in luxury jewelry retail. Our esteemed client is seeking a Senior Client Advisor who will play a pivotal role in delivering exceptional customer experiences while driving sales and achieving store targets. The store is located in Cebu City, and the work setup is onsite.

Key responsibilities include:

• Welcome, assist, and engage customers to create a unique shopping experience.
• Understand customer needs and provide personalized advice on luxury products.
• Contribute to store goals and maintain CRM data for future client development.
• Ensure compliance with sales procedures and visual merchandising standards.
• Handle after-sales service and inquiries proactively.
• Participate in training sessions to enhance product knowledge and selling skills.

Key qualifications include:

• Bachelor's degree in Business Administration or related field.
• Minimum of 2 years of retail and selling experience, with a strong background in luxury sales.
• Excellent communication and customer service skills.
• Familiarity with store operations and CRM tools.
• Customer-focused with a proactive attitude.
• Strong business acumen and sales-driven mindset.
• Passionate about luxury jewelry and brand representation.
• Proven ability to achieve sales targets.
• Able to work in Cebu City on a rotating schedule, including weekends and holidays.

Note: Only shortlisted candidates will be contacted for further assessment.