Technical Support Specialist

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We are hiring for Technical Support Specialist

What’s in it for you?

• Competitive Compensation
• Monthly Allowance & Perfect Attendance Bonus
• Mid-Year Bonus
• HMO Coverage & Life insurance
• Mandated Government Benefits
• 25% Night Differential
• Company provided equipment
• Great Company Culture

Work location: Angeles City

Shift: Rotational 9PM - 6AM

Roles and Responsibilities:

Our Call Center is looking for individuals to support our client's customers in their technical
needs, questions and issues. Help Desk Support Technicians receives, records, and
reconciles customer/end user technical questions on use and implementation of
computer products in a timely and professional manner.

Responsibilities

• Provide first level problem solving for Point of Sale hardware and software,

including, but not limited to, operational and technical problems.

• Utilize service management systems gathering and maintaining service incident

data.

• Contribute to the knowledge management system.
• Ability to work a variety of shifts, including weekends and holidays, perform to

defined standards, carry out special work assignments, and meet all conditions of
employment.

• Work in a team environment participating as a team member, focusing on

continuous improvement and total customer satisfaction.

• Perform customer service administrative task as assigned and understand

customer database and processing customer part request

• Must display genuine concern and ownership for customers’ situations.
• Exercise sound judgment and analytical skills in determining a resolution to problems.
• Provide and obtain general information which is technical in nature.
• Responsible for documenting all information in CRM or applicable tool of

requests made by customers for tracking purposes.

• Adapt to changing technologies, solutions, and duties at any time.

Performs any work-related duties or special projects as assigned by management.

Required Qualifications:

• A minimum of one-year Technical support experience in a technical account
• Problem solving, communication skills, typing, and basic Windows computer

knowledge is required.

• Proficient with Windows Operating System and spreadsheets (Google Sheets/Excel)

High attention to detail.

• Must be able handle working under time-constraints to meet deadlines.
• Ability to work independently under tight deadlines.
• Ability to maintain composure under stress or with emotional clients.

Why choose CONNEXT?

Great Company Culture, Great Place to work Certified, Great Benefits, and lots of room for growth

CONNEXT is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance industries.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Supplemental pay types:

• Bonus pay

Experience:

• Customer Support or a related role: 2 years (Required)