Customer Support and Sales Representative

Job Requirements

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. At Asurion, we don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

The customer support and sales representative is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

Here’s what you can expect to do:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction and resolutions
• Build sustainable relationships and trust with customers through open and interactive communication
• Maintain high level of professionalism when working through struggles with customers
• Keep records of customer interactions, process customer accounts, and file documents
• Meetcustomer servicelevels andsalesgoals
• UpsellAsurion products and services

Here’s what you’ll bring to the team:

• Minimum high school diploma
• Preferrable to have completed at least 2 years (82 units) in college
• At least 2 years of BPO customer service work experience
• Minimum 6 months of BPO sales experience (voice)
• Ability to understand the different accents and able to speak clearly using a neutral accent
• Excellent online communication skills including spelling, grammar, tone, and professionalism
• Customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset
• Ability to multi-task proficiently for sustained periods of time
• Highly developed sense of integrity and commitment to operational excellence
• Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management

We take care of you:

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

About Asurion

Asurion helps people protect, connect, and enjoy the latest tech – to make life a little easier.Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click, or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.