Requirements:
- Associate's or bachelor's degree preferred.
- Proven experience in administrative or support roles, preferably in a sales environment.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Attention to detail and accuracy in data entry and record keeping.
Customer-focused mindset with the ability to handle customer inquiries and concerns professionally.
- Problem-solving skills and the ability to work under pressure.
- Strong teamwork and collaboration skills.
Responsibilities:
1. Order Processing:
- Receive and process sales orders from customers, ensuring accuracy and completeness.
- Coordinate with various departments to ensure merely order fulfillment and delivery.
- Track orders to ensure on- me delivery and resolve any issues that may arise.
2. Customer Communication:
- Act as a point of contact for customer inquiries, addressing questions and concerns promptly and professionally.
- Provide product information, pricing details, and order status updates to customers.
- Assist in resolving customer complaints and issues in a merely manner.
3. Sales Support:
- Prepare sales quotes, proposals, and contracts based on the input from sales representatives.
- Assist in preparing sales presentations and materials for client meetings.
- Maintain a clear and organized record of sales-related documents and communications.
4. Data Entry and Record Keeping:
- Maintain accurate and up-to-date customer and sales records in the CRM (Customer Relationship Management) system.
- Enter sales data, update customer information, and track sales activities.
5. Reporting:
- Generate regular and ad-hoc sales reports for management and the sales team, providing insights into performance, trends, and opportunities.
6. Administrative Tasks:
- Manage calendars and schedules for sales representatives, arranging appointments and meetings as needed.
- Handle administrative tasks such as filing, faxing, mailing, and correspondence.
7. Inventory Management:
- Assist in monitoring inventory levels and coordinating with the inventory team to ensure product availability for orders.
8. Sales Team Coordination:
- Collaborate with sales representatives to ensure they have the necessary materials and information to effectively engage with customers.
- Facilitate communication and coordination between sales and other departments, such as marketing and finance.
9. Training and Onboarding:
- Assist in training new sales team members on administrative processes and CRM system usage.