Sales Process Admin

About Company: 

The Credit Pros was founded in February of 2009 and is a national credit repair company who is passionate about helping clients remove negative inaccurate, outdated, and erroneous items from their credit. The Credit Pros educates clients on how the credit system works and what proactive measures are needed to improve their credit. The Credit Pros is an Inc. 5000 growing company, we are driven to building an awesome company that improves the lives of our clients and our employees. We have been honored by Inc. Magazine as one of the 50 best places to work; and are also a SmartCEO Magazine Corporate Culture Award winner. 

Job Description: 

1. Creating and analyzing process reports: 

• Daily Attendance 
• Call volume
• Affiliates 
• Marketing

2. Performs day-to-day process administration using company provided tools and applications: 

• Sales hygiene outlier’s p/day, p/week 

3. Ensuring completeness and accuracy of information collected to conduct daily operations. 

4. Establishment of measurements and targets to improve process efficiency and effectiveness. 

• Pareto chartings 
• Sales calls p/hour (Inbound/Outbound) 
• Sending BAWS reporting 
• Sending hourly reports to each DS partner 

• Affiliate reporting p/scheduled mtgs 

5. Will work closely with our offshore partners to resolve all tech issues, monitoring occupancy, sales.

6. Kpi’s and metrics: 

• Daily record 
• Week over week 
• Weekly units 
• Month to date (MTD) 

7. Provides general support to HOS and other Process Admins in leading daily operations 

8. Sales training support as it relates to live monitoring to determine inconsistencies in lead sources, scripting detail and feedback for managers for one-on-one calibration of sales reps 

Qualifications:

• At least 1-2 yrs experience as an Administrator/Admin Assistant for an American company.
• Excellent communication (written & verbal English), organizational and interpersonal skills.
• Able to work well under pressure and within short time constraints.
• Able to deal with ambiguity, make independent decisions, be proactive and drive tasks to closure.
• Ability to prioritize work and complete projects on time, demonstrate drive and initiative, maintain.
• confidentiality of information
• Ability to pay close attention to detail and react with appropriate urgency to situations and events
• Proficiency with Microsoft 365 & productivity software including Word, Outlook, and Excel
• Can work with little supervision, makes sure things get done.
• Experience working from home
• Experience working with Sales Department is a MUST!
• Experience managing a team is a PLUS

Tech Requirements:

• Dedicated work space at home and equipment with the following specifications:
• USB-Type headset and functional webcam
• Windows 10 Home or Pro Activated PC w/ Anti-Virus Software
• PC Processor: Intel i5 / i7 / i9 (2.5GHz & up) *Must be 8th generation & up /or/ AMD Ryzen 5 / Ryzen 7 / Ryzen 9 (2.5GHz & up) *Must be 3600 & Higher
• PC Memory: 8GB & up • Hard Drive: 500GB & up
• Hard Wire/Ethernet Connection (Wireless internet connection is prohibited)
• Screen: Laptop - 15.6'' & up / Desktop - 20'' & up (The use of two screen is recommended but not required)
• Minimum Internet speed required: 15 Mbps upload/15 Mbps download (If internet speed is more than
• 15mbps - DL and
• UP speed must be at least symmetrical)