Sales Manager

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The Sales Manager is responsible for leading various sales teams, having a deep understanding of the entire sales process, excelling at lead generation, relationship building, and deal closing. This position will manage customer relationships, recognize customer needs and provide insights for improving account performance based on observations and client feedback.

What does a day in the life as a Sales Manager look like?

• Possess a comprehensive knowledge of the organization’s offerings
• Oversee pre and post client onboarding support activities while safeguarding client satisfaction
• Contribute to strategic decision-making processes and help drive business growth
• Plan thoroughly, setting sales goals, analyzing performance data, and making forecasts for assigned accounts with sales accounts, in collaboration with the leadership team
• Create and execute a strategic sales plan to ensure objectives are met consistently and with integrity
• Identify and ensure training needs are met by collaborating with cross-functional teams
• Monitor and analyze sales data, manage budgets and resources, and coordinate with other function groups with the intention of achieving the company objectives
• Improve sales teams’ performance by continually coaching and developing Sales Coaches
• Ensure all sales teams have regular sales audits with measurable objectives
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned 

What are the required qualifications for a Sales Manager?

• Must have high school diploma or equivalent
• 10+ years of call center experience
• Proven work experience as a sales leader with successful sales initiatives
• Experience in customer relationship management
• Experience in sales forecasting and processing
• Experience in managing training needs
• Excellent communication, interpersonal and organizational skills
• Proven success with sales lifecycle process
• Ability to work well under pressure
• Proficient in using computers and various software applications 

*Full time employees

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.