Business Analyst

Role Summary
The Business Analyst role is a key role in delivering value to our customers via delivering our expense management and reporting service offerings. In addition to customer facing responsibilities this role will serve internal customers with analysis of various data sets, reporting, automating data flows via ETL processes, examining areas for business improvement with research, design and implement responsibilities. Azure and PowerBI experience a must. The list of key accountabilities below is not an exhaustive list but should give a clear understanding of the types of accountabilities this role entails. As part of the role, this will further be developed collaboratively and signed off by your line manager. It is expected that employees will be flexible in their approach as business needs change. Key Accountabilities
Key Activities / Decision Areas

1. Recurring Tasks

1.1 Expense Management
Execute ETL packages daily to generate and manage unbilled alerts
Provide customer facing reports with detailed analysis and emphasis on delivering maximum value to customers
1.2 Recurring Tasks
Device Health reporting for Onsite Delivery clients
Maintain/Refresh/Population of Client SLA Dashboards
L10 Reporting and Support
1.3 Information Management
Customer Onboarding/Offboarding in Mobile Mentor's chosen Direct Dial solution (Zendesk/BVoIP)
Customer Onboarding/Offboarding in Mobile Mentor's chosen PSM (Zendesk/Datto)
1.4 Project Support
Execute project requirements within MM's framework 2. Internal reporting / support
Provide ad-hoc reporting and project support[NF1] as required 3. Business Improvement
Review / Create documentation of existing and new processes
Develop and maintain automation / streamlining for repetitive tasks either conducted by your role or the team 4. Operational - General
General operational responsibilities as directed by line managers
Manage escalations in a timely manner, with fact-based investigation, and provide both an internal and external incident reports as required
Drive continual improvement by collaborating with your line manager and peers
Provide recommendations where improvements can be made to improve services and pro-actively seek areas for reducing the cost to deliver.