Eastwood, QC - Transition Manager

• Engage business lines to understand migration requirements
• Devise detailed project plans to execute migrations
• Coordinate with various teams to ensure deliverables are met
• Escalate issues in a timely manner and suggest alternative approaches
• Partner with the business to ensure smooth execution of plans
• Work consistently to improve and update migration methodologies and toolkits
• Ensures Transition projects are / remain fully auditable
• Ensures all forecast costs are fully understood at the start of each project and transition budgets are agreed upon with the accounting team
• Develops / maintains effective commercial awareness of Tech Mahindra processes and standards
• Manages customer relationships, account management and operational controls of related tasks

QUALIFICATIONS:

• Excellent communication and interpersonal skills
• 7-10 years of experience in transitions / project management or equivalent
• At least 1-2 years operations experience
• Graduate / MBA with project management experience, preferably pertaining to process migration
• Working knowledge of Six Sigma
• Experience with pre-sales / post-sales support (C-Level interface), Transition Management, and blended (offshore / onshore) delivery operations
• Has experience in managing large projects for multiple / different customers
• Ability to manage multiple priorities
• Team leadership / management skills
• Ability to adhere to deadlines by managing key project milestones and deliverables as part of the project plan
• Ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines

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Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

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