HR Generalist - Nightshift/Onsite

We are currently looking for a dedicated labor laws expert and overall hr/admin HR Generalist for an onsite assignment (graveyard shift). This position serves as the expert for employee relations, employment law, policy creation and interpretation, case management, and internal and external HR compliances directly reporting to the HR Manager and Director. This position supports the organization by ensuring the policies, practices, and processes are relevant, updated, fair, and consistent. This position also addresses the employee concerns and grievances as necessary or required. Job duties include but not limited to Responsible for Discipline management, Grievance Management, Code of Conduct, Internal conflicts/disputes, employee concerns, and escalations. Acts as the expert on internal policies and procedures Policy review, audit, update and/or creation Process alignments/address gaps and opportunities identified Exposure and risk review of internal HR programs (labor requirement standpoint) Review and evaluation of new HR initiatives and program Case Management Partners with the HR Business Partners Team and Operations for all internal cases most especially in handling termination cases. Conducts investigation and recommends appropriate corrective actions Guides case risks and exposures Ensures due process is strictly observed and both substantive and procedural aspects of the internal cases are done correctly to avoid cases escalating in DOLE/NLRC. Ethics Point (EP) Cases Coordinate with concerned departments that require action and resolution of EP cases Conducts investigation and recommends appropriate corrective actions as required Ensures due process or correct processes are strictly observed and done correctly, as required, to all EP cases to avoid escalation of the cases, attrition, and disengagement Trainings and Certification Conducts training and certification for people leaders on employee relations’ processes such as case management, labor case management, compliances, etc. Conducts training and certification for people leaders on sexual harassment, fraternization, respectful workplace, etc. Reviews and updates onboarding pack related to employee relations initiatives and activities. Review and update new leaders’ pack related to employee relations initiatives and activities. Labor and Legal Creates strategies and programs that prevent internal cases from escalating in DOLE/NLRC Coordinate with the internal Legal Team for DOLE and/or NLRC cases as necessary Updates the organization and people leaders with relevant and timely labor updates, government advisories, and government compliance orders. Checks and evaluates external industry best practices that can be mirrored/developed for the organization. Represent the organization in labor courts (DOLE/NLRC) and/or proper courts as required or deemed necessary. Reports and Compliance Creates and submits labor requirements/reports such as flexible work arrangements, authorized causes, labor surveys, etc. Ensures the organization is compliant with labor requirements, statutory benefits, DOLE general labor standards, Occupational Health & Safety, etc. Responsible for internal/external audits/reports related to employee relations activities and programs Reviews all separation request summaries due to authorized causes, provides initial approval, and endorses to Legal and Finance for final approval and processing. Prepare to report and analyze data for trends Qualifications: Preferably with at least 3-4 years and above of HR Employee Relations, Labor Relations, Generalist role, and the like expertise and experiences Solid experience in conducting an investigation of employee complaints/grievances with demonstrated success in root cause and evidence analysis Must have demonstrated knowledge, interpretation, and application of employment/labor laws. Call Center/BPO industry experience or similar work environment with high volume employee relations preferred. Strong time management skills (multi-tasks, prioritizes work tasks, utilizes resources effectively/efficiently, adapts to changing work demands/priorities/environments). Strong interpersonal and collaborative skills, including presentation, facilitation, and negotiation. Demonstrated understanding of regulations and legal requirements concerning employment. Ability to ensure legal and policy compliance. Ability to investigate issues thoroughly and objectively. Ability to maintain a high level of professionalism and confidentiality. Excellent verbal and written English Communication Skills Fast learner & highly trainable with good analytical skills Team player and able to work with less supervision Knowledge using Microsoft Excel Files Good problem solver & has a Positive attitude Must be willing to work graveyard shifts, weekends, and holidays Well-organized, Responsible, and has initiative Independent with a positive work ethic and passion to succeed Willing to start immediately Why apply with us? Competitive Compensation package with Salary Appraisals Equipped with the latest technologies Monthly Incentive Rewards on successful orders and Attendance Productivity Offers Full-time employment and Career Growth Easily accessible from almost any part of the Metro Cebu area. One-day Application Process only Service Incentive Leaves Upon Regularization Attendance Productivity Incentives Additional Hazard Pay within Qualifying Hours Stable Job with Salary Appraisals Holiday and Night Differential Premium Pay Rates Job Promotion is highly possible... if YOU have the drive. HMO/Health Insurance Work-Life Balance Free Pre-hiring Medical Laboratories Free Coffee Employee Engagement Activities Quarterly Team Building and team bonding Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands. Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider. Overview: Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations. Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.