OPERATIONS SUPPORT & CUSTOMER SERVICE EXECUTIVE

Make your next big career move by applying as KMC Solutions' next OPERATIONS SUPPORT & CUSTOMER SUPPORT EXECUTIVE!

CBIP Logistics is a Hong Kong headquartered 4PL logistics company, specializing in e-commerce logistics throughout Asia Pacific, the US, EU and UK. We can manage every part of the logistics supply chain for our customers, whether it's ocean, air, road or rail freight, warehousing and fulfillment or final mile delivery. Our customers range from global FMCG companies to pure-play e-Commerce companies and everything in between. Our core focus is always the customer. To help ensure complete customer satisfaction, we prioritize customer service, we offer supply chain consultancy and procurement, and we use the latest technology. We have driven high growth over the past 5+ years and due to our expansion, we are looking for an Operations & CS Support Executive to help us support our growing portfolio of customers. Our international team consists of young, smart and dedicated people, who have a passion for customer success.

For this role, you'll be working closely with, and in support of, the CBIP Account Managers that are responsible for our international customers. Their job is to ensure customer success on every level, and in order to do this well, they need support on managing all daily operational and customer service-related enquiries and reporting. This is where the Operational Support Executives come in. The main responsibilities for this role are as follows:

The main responsibilities of a Operations Support & Customer Service Executive include:

• Managing operations for (e-Commerce) shipments including preparing waybills, verifying receiver details, inbound and outbound processing of all shipments through the WMS, Excel or other platforms
• Handling daily Customer Enquiries (for example on shipment status) and problem-solving issues
• Communicating with Suppliers and Partners to successfully resolve any customer queries that we can't solve ourselves
• Ensure the accuracy of, and assist in, the following up on shipping details, statuses, product and service information, SOP's for Suppliers and Customers
• Assist the team to monitor Supplier's KPI regarding the movement and storage of goods, collate this performance information and create KPI reports on weekly/monthly basis for CBIP and for the Customer
• Review Supplier invoices and check Customers' billing
• Perform any ad-hoc duties/projects as assigned by the supervisor

To apply, you must be an expert on the following requirements:

• Advanced knowledge of MS Office, with a special focus on Excel
• Data driven person who can cope with and do the analysis of various reports from suppliers or customers
• Strong sense of responsibilities, teamwork
• Clear and concise communicator
• Pro-active, detail-oriented and well-organized work ethic
• Good command of written and spoken English
• Occasionally, a few hours of work on Saturdays or Public Holidays may be required but those hours will be compensated in additional Annual Leave or OT pay

It will also be favorable if you are knowledgeable in:

• University degree
• A growth mindset
• Knowledge of, or experience in Logistics and/or Supply Chain is an advantage
• Able to work independently and under pressure
• Data analytics skills, preferably well versed in SQL, Power BI, Data Studio etc.
• Any additional (Asian) languages

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs - front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!