Sr. Analyst, Business Operations

Job Title:

Sr. Analyst, Business Operations

Job Description

Job Description Summary: This role is responsible for conducting data analyses and communicating results to project stakeholders for all BAU related . The Data and Insights Sr Specialist will report directly to the Data Insights manager and is expected to assist and or co-manage in delivering project objectives and derives insights by structuring large set of data for our business leaders to make informed decisions.

Key Job Functions:

• Data Management

• Develop and implement data collection and data analytics processes
• Acquire data from primary or secondary data sources and maintaining databases/data systems
• Interpret data, analyze results using statistical tools and provide ongoing reports
• Turn data into actionable insights providing a better understanding of the gaps within the business. Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits

• Project Management

• Collaborate with key partners and cross-functional teams by conducting qualitative discovery exercises such as interviews, focus groups, observations,process mapping, and review of metrics.
• Lead the project team members to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions

• Stakeholder Management

• Consult with Concentrix business leaders and other stakeholders on business operations and performance initiatives.
• Present findings and recommendations to various stakeholders

Candidate Profile/ Skills Required

• 3-5 years of consulting or analytics experience
• Advanced Microsoft Office skills
• Relevant experience in data science or business analytics, big data, machine learning in the BPO or a fast-paced industry
• Demonstrated ability to extract business insights and trends from large, complex and ambiguous datasets and come up with impactful recommendations to drive improvements in the business.
• Data visualization experience (Tableau, Power BI, or similar tools)
• Excellent data storytelling skills
• Ability to effectively present information to senior-level executives
• Superior stakeholder management, relationship-building, and influencing skills
• Demonstrated ability to lead a team in a fast-paced and deadline-oriented business environment

Technical Competencies

• Data Warehousing
• Data Analysis
• Power BI
• Data Mapping
• Reporting
• Prototyping Solutions
• Analytical models and statistical interpretation (advantageous)
• Advanced analytics e.g. forecasting, clustering etc. (advantageous)

Location:

PHL Quezon City - UP Tech 2

Language Requirements:

Time Type:

Full time

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