Information Technology (IT) Intern

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We are looking for a motivated and tech-savvy IT Intern to join our team. This internship opportunity is ideal for students or fresh graduates who are eager to gain hands-on experience in IT support, systems administration, troubleshooting, and day-to-day technical operations within a professional work environment.

The ideal candidate is detail-oriented, willing to learn, and passionate about technology and problem-solving.

Duties and Responsibilities:

• Provide basic technical support for hardware, software, and network-related concerns

• Assist in setting up and configuring laptops, desktops, printers, and other IT equipment

• Support user account creation, password resets, and access management

• Help monitor and maintain IT inventory and documentation

• Assist in troubleshooting system, connectivity, and application issues

• Support the IT team in system upgrades, installations, and maintenance activities

• Participate in IT-related projects and process improvement initiatives

• Ensure compliance with company IT policies and security standards

• Perform other administrative and technical tasks as assigned by the IT team

Qualifications:

• Currently pursuing or recently completed a degree in:

  • Information Technology

  • Computer Science

  • Computer Engineering

  • Information Systems

  • or any related field

• Basic understanding of computer hardware, software, and networking concepts

• Familiarity with Microsoft Office applications and common operating systems

• Strong problem-solving and analytical skills

• Good communication and interpersonal skills

• Willingness to learn and adapt in a fast-paced environment

• Ability to work both independently and collaboratively

Preferred Qualifications (Optional):

• Knowledge of basic troubleshooting and networking

• Familiarity with Active Directory, ticketing systems, or IT support tools

• Experience with programming, databases, or web development is a plus

What You'll Gain:

• Hands-on experience in a corporate IT environment

• Exposure to real-world technical support and IT operations

• Mentorship and guidance from experienced IT professionals

• Opportunity to develop technical and professional skills

• Potential consideration for future employment opportunities