Support Engineer Intern (Hybrid)

DIRECTLY REPORTS TO:

Engineering Manager - Support Engineering

MAIN AREA OF RESPONSIBILITY:

The primary responsibility of a Support Engineering Intern is to assist in the development and enhancement of support processes and tools, contribute to AI-driven initiatives, and/or provide technical assistance for API-related investigations. The intern will work collaboratively with the team to ensure efficient resolutions and continuous improvements.
 

TASKS:

• Assist in enhancing internal tools (currently using C#) to improve efficiency and functionality.
• Pilot the development of an AI-powered resolution/workaround/root cause analysis (RCA) tool by leveraging existing documentation and Jira tickets.
• Participate in API investigation tickets to analyze and troubleshoot reported issues, identify root causes, and suggest resolutions.
• Collaborate with team members to identify opportunities for process improvements and automation.
• Document findings, updates, and processes to ensure knowledge sharing and future reference.
• Participate in team meetings and other activities.
• Perform other tasks as assigned by the team.

QUALIFICATIONS | COMPETENCIES:

• Bachelor’s Degree in Computer Science or any related field
• Familiarity with C# programming (preferred but not required).
• Interest or basic knowledge in AI concepts and data analysis tools is a plus.
• Fresh graduates are welcome to apply
• Basic understanding in written and oral communication skills. 
• Basic analytical and critical thinking mindset 
• Proactive and a good collaborator

Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity,  gender, citizenship, civil partnership status, or any other grounds as protected by law.

Disclaimer

Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:

• I intend to apply for a position with Sprout Solutions Inc. 
• I voluntarily sent my Resume/CV to Sprout Solutions Inc. 
• I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012. 
• I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.