Account Support Associate - Remote Work

Job Description:

PearlPay is seeking a talented and dedicated Account Support Associate to join our team in a remote work capacity. As an Account Support Associate, you will be responsible for supporting our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Act as the primary point of contact for clients, providing support and assistance with any account-related inquiries or issues. - Proactively reach out to clients to offer assistance and ensure their satisfaction with our services. - Collaborate with internal teams to resolve any client concerns or issues in a timely manner. - Assist in maintaining accurate client records and documentation. - Provide training and support to clients on how to use our platform effectively. - Identify opportunities for upselling or cross-selling additional services to clients. - Assist in the development of customer support materials and resources.

Requirements: - 1 year of experience in a customer service or account support role. - Independent and motivated individual who can work effectively in a remote setting. - Strong time management skills and ability to prioritize tasks effectively. - Persuasion skills to effectively communicate with clients and address their needs. - Excellent communication skills, both written and verbal. - High attention to detail and accuracy. - Proficiency in using customer relationship management (CRM) software. - Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits: - Free food provided for remote workers. - Paid sick leave and parental leave. - Opportunities for growth and advancement within the company.

Working Environment: At PearlPay, we empower our employees to take ownership of their work and make impactful decisions. We value collaboration, innovation, and a positive work culture that promotes growth and development.

Equal Opportunity Statement: PearlPay is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.