Account Support Manager - Remote Work

Job Description:

We are seeking a highly experienced Account Support Manager to join our team at KMC Solutions. This position offers the flexibility of remote work, allowing you to work from anywhere in Manila, NCR, PH. As a part-time role with mid-to-senior level seniority, we require a candidate with at least 8 years of experience in account management or customer support.

Responsibilities: - Manage client accounts and ensure customer satisfaction through timely communication and problem resolution - Develop relationships with clients to understand their needs and provide customized solutions - Coordinate with internal teams to deliver high-quality services and support to clients - Monitor account performance and provide regular reports to clients and management - Identify opportunities for account growth and retention - Keep up-to-date with industry trends and best practices in account management

Requirements: - Confidence and independence to handle client relationships and make responsible decisions - Adaptability to work in a remote environment and handle changing priorities - Excellent communication skills to effectively engage with clients and internal teams - Previous experience in account management or customer support is required - Bachelor's degree in a relevant field is preferred

Benefits: In addition to the opportunity to work remotely, KMC Solutions offers a range of benefits including company transportation, employee discounts, and visa sponsorship for eligible candidates.

Working Environment: At KMC Solutions, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a positive and collaborative environment where every team member can thrive.

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Join us in our mission to deliver exceptional service and support to our clients. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.