Account Support Representative - Remote Work

Position: Account Support Representative – Remote Work

Company: Lazada Philippines Location: Manila, NCR, PH Job Type: Part-time Seniority: Entry Level Years of Experience: 1

Personality Traits: Resilient, Hardworking Soft Skills: Cooperation, Emotional Intelligence Benefits: Vision insurance, Disability insurance, Medical coverage Working Environment: Align work with a greater purpose, contributing to a meaningful mission Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees, regardless of race, gender, age, religion, disability, or any other protected status in accordance with local, state, and federal laws.

Job Description:

Lazada Philippines is seeking a motivated and detail-oriented Account Support Representative to join our team. This is a remote work position that requires strong communication skills, problem-solving abilities, and a dedication to providing exceptional customer service. As an Account Support Representative, you will be responsible for managing customer accounts, resolving inquiries and issues, and maintaining relationships with clients.

Responsibilities: 1. Serve as the primary point of contact for customer inquiries, providing timely and accurate responses. 2. Assist customers with account-related questions, troubleshooting technical issues, and resolving billing concerns. 3. Maintain accurate and detailed records of customer interactions and transactions. 4. Collaborate with internal teams to address customer needs and ensure a seamless experience. 5. Proactively identify opportunities to improve customer satisfaction and retention. 6. Stay updated on company products, services, and policies to effectively assist customers.

Requirements: 1. 1 year of relevant experience in customer service or account support. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and prioritize tasks effectively. 4. Proficient in using CRM software and other relevant tools. 5. Resilient and adaptable to fast-paced and changing environments. 6. Demonstrated cooperation and emotional intelligence in working with diverse stakeholders.

If you meet the requirements and have a passion for providing exceptional customer service, we encourage you to apply for the Account Support Representative position at Lazada Philippines. Join us in making a positive impact and contributing to our mission of creating a better online shopping experience for all customers. Apply now and be part of our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.