₱39,347 - 50,589 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
We are seeking a highly motivated and driven Account Support Representative to join our team at SM Investments Corporation. This is a remote work position based in Antipolo, Calabarzon, PH. As an Associate Level Account Support Representative, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities: 1. Respond to customer inquiries and provide product information and assistance. 2. Assist customers with account related issues and troubleshoot any problems. 3. Process customer orders and ensure timely delivery. 4. Build and maintain strong relationships with clients to ensure customer satisfaction. 5. Identify and implement opportunities to upsell or cross-sell products and services. 6. Collaborate with other departments to resolve customer issues and enhance overall customer experience. 7. Keep accurate records of customer interactions and transactions. 8. Provide feedback to management on customer trends and issues.
Requirements: 1. Minimum of 2 years experience in a customer service or account support role. 2. Highly motivated and driven individual with excellent communication skills. 3. Strong persuasion skills and the ability to adapt to different customer needs. 4. Ability to work independently in a remote environment. 5. Experience with CRM software and proficiency in Microsoft Office Suite. 6. Bachelor's degree in Business Administration or related field preferred. 7. Visa sponsorship, employee discounts, and company transportation provided. 8. Ability to prioritize understanding and empathy in all interactions.
Equal Opportunity Statement: SM Investments Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We welcome all qualified applicants to apply for this position.
Deadline to apply: June 26, 2024
Join our team and make a difference in the lives of our customers!
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SM Investments Corporation
SM Investments Corporation (SMIC) is a leading Philippine conglomerate with interests in retail, banking, property, and mining. Founded in 1958 by Henry Sy Sr., SMIC is one of the largest and most diversified conglomerates in the Philippines. It has a presence in over 50 countries and employs over 1...
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