Call Center Associate - Remote Work

Job Description: Phoenix Petroleum Philippines is seeking a remote Call Center Associate to join our team in Caloocan, NCR. This part-time position is ideal for entry-level individuals with at least 1 year of experience in a customer service or call center role.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide exceptional customer service by addressing inquiries and resolving issues - Conduct research to provide accurate information to customers - Make informed decisions to ensure customer satisfaction - Meet and exceed performance targets and KPIs - Collaborate with team members and other departments to improve overall customer experience - Adhere to company policies and procedures at all times

Requirements: - Driven and resilient personality traits - Strong decision-making and research skills - Excellent communication and interpersonal skills - Ability to work independently and in a team setting - Proficiency in using call center software and CRM systems - Comfortable working remotely and managing time effectively - High school diploma or equivalent

Benefits: - Paid sick leave - Profit sharing opportunities - Visa sponsorship for eligible candidates

Working Environment: At Phoenix Petroleum Philippines, we empower our employees to take ownership of their work and make meaningful decisions that positively impact our customers. We foster a collaborative and inclusive environment where everyone's contributions are valued.

Deadline to Apply: Interested candidates should apply by May 25, 2024.

Equal Opportunity Statement: Phoenix Petroleum Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.