Call Center Manager - Remote Work

Ayala Corporation is seeking a motivated and adaptable Call Center Manager to join our team remotely in Taguig, NCR, Philippines. This part-time position is for individuals with mid-to-senior level experience, with a minimum of 8 years in a call center environment. The ideal candidate will possess strong emotional intelligence and strategic planning skills.

Responsibilities: - Manage and oversee the daily operations of the call center team remotely - Develop and implement call center policies and procedures to ensure optimal performance - Monitor call center metrics and provide regular reports to senior management - Train and mentor call center agents to improve customer service and sales performance - Handle escalated customer calls and provide solutions to complex issues - Collaborate with other departments to optimize processes and improve overall efficiency - Implement employee development programs and performance management strategies

Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in a call center environment, with at least 3 years in a managerial role - Strong communication and leadership skills - Ability to work independently and manage a remote team effectively - Proficiency in call center software and reporting tools - Excellent problem-solving skills and attention to detail

Personality traits: - Motivated - Adaptable

Soft skills: - Emotional intelligence - Strategic planning

Benefits: - Parental leave - Free accommodation - Travel opportunities

Working environment: At Ayala Corporation, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a collaborative and supportive work environment where employees can thrive and achieve their full potential.

Deadline to apply: April 26, 2024

Equal opportunity statement: Ayala Corporation is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.