Call Center Manager - Remote Work

Job Description:

As a Call Center Manager at Philippine Airlines, you will be responsible for leading a team of customer service representatives to ensure the highest level of customer satisfaction and operational efficiency. This is a remote work opportunity, allowing you to work from the comfort of your own home while still making a meaningful impact on the company's success.

Responsibilities: 1. Develop and implement strategies to improve customer service operations and enhance the overall customer experience. 2. Monitor and analyze call center performance metrics to identify areas for improvement and implement necessary changes. 3. Train, mentor, and coach customer service representatives to ensure a high level of professionalism and customer service skills. 4. Handle escalated customer complaints and resolve issues in a timely and effective manner. 5. Collaborate with other departments to streamline processes and improve interdepartmental communication. 6. Prepare and present reports on call center performance to senior management. 7. Stay up-to-date on industry trends and best practices to continuously improve call center operations.

Requirements: 1. 8 years of experience in a call center or customer service management role. 2. Resourceful and motivated personality traits. 3. Strong communication and interpersonal skills. 4. Creativity and emotional intelligence as soft skills. 5. Experience with customer service software and call center technology. 6. Ability to work independently and remotely. 7. Bachelor's degree in Business Administration or a related field preferred.

Benefits: - Visa sponsorship for eligible candidates. - Relocation allowance for candidates moving to the Philippines. - Medical coverage for you and your family.

Working Environment: At Philippine Airlines, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work with a diverse and talented team who are dedicated to providing exceptional customer service and driving the success of the company.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.