Call Center Manager - Remote Work

Job Description:

United Laboratories, a leading pharmaceutical company, is seeking a dynamic and experienced Call Center Manager for a remote work position based in Pasig, NCR, Philippines. This part-time role is ideal for a candidate with 8 years of experience in call center management, at a mid-to-senior level.

Responsibilities: - Develop and implement call center strategies to enhance customer satisfaction and increase productivity. - Monitor call center performance metrics and analyze data to identify areas for improvement. - Train and supervise call center agents, ensuring quality customer service. - Handle escalated customer complaints and provide timely resolutions. - Collaborate with other departments to optimize call center operations. - Implement and maintain call center technology and software. - Prepare reports on call center performance and present findings to senior management. - Stay up-to-date with industry trends and best practices in call center management.

Requirements: - Bachelor's degree in a related field is preferred. - Proven experience as a call center manager or similar role. - Strong leadership skills and ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficient in call center technology and software. - Energetic and driven personality traits. - Attention to detail and cooperation soft skills.

Benefits: - Retirement plan - Relocation allowance - Travel opportunities

Working Environment: At United Laboratories, we are dedicated to understanding and exceeding customer expectations. Our call center manager plays a crucial role in ensuring our customers receive the highest level of service and support.

Equal Opportunity Statement: United Laboratories is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

Deadline to apply: June 3, 2024

If you meet the requirements and are ready to take on a challenging and rewarding role as a Call Center Manager at United Laboratories, we encourage you to apply today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.