Call Center Representative - Remote Work

AllCare is seeking a dynamic and experienced Call Center Representative to join our team on a remote part-time basis. As an Associate Level position, the ideal candidate should have at least 3 years of experience in a similar role.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide excellent customer service by addressing customer inquiries and resolving issues - Maintain a high level of accuracy and efficiency in all interactions with customers - Use systems and software to accurately document and track customer interactions - Collaborate with team members to achieve team goals and targets - Adhere to company policies and procedures to ensure compliance and quality standards are met - Continuously improve knowledge and skills through training and development opportunities

Requirements: - Strong communication skills and a pleasant phone demeanor - Ability to work independently and as part of a team - Resourceful and resilient in handling challenging customer situations - Cooperation and emotional intelligence to effectively interact with diverse customer profiles - Proficiency in using CRM systems and other call center software - High school diploma or equivalent required; some college preferred

In addition to competitive pay, AllCare offers a comprehensive benefits package including life insurance, free accommodation, and company transportation. Our working environment is designed to support employees in their personal and professional development.

Equal Opportunity Statement: AllCare is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Don't miss this opportunity to join a leading company in the healthcare industry. Apply now before the deadline on April 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.