Call Center Representative - Remote Work

Job Description:

BeautyMNL, a leading online beauty and wellness retailer, is seeking a passionate and hardworking Call Center Representative to join our team on a part-time basis. As a remote worker based in Manila, NCR, Philippines, you will be responsible for providing exceptional customer service through phone calls, emails, and live chat interactions.

Responsibilities: 1. Handle incoming customer inquiries with professionalism and empathy. 2. Resolve customer complaints and issues in a timely and efficient manner. 3. Provide product information, recommendations, and assistance with orders. 4. Process returns, refunds, and exchanges according to company policies. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Use decision-making and creativity to find solutions to complex customer problems. 7. Meet or exceed performance metrics, including call resolution times and customer satisfaction scores. 8. Stay up-to-date on product knowledge, promotions, and company policies. 9. Escalate unresolved issues to the appropriate department for further assistance. 10. Participate in ongoing training and professional development opportunities.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Excellent communication skills and a friendly demeanor. 3. Strong decision-making and problem-solving abilities. 4. Ability to work independently and meet performance goals. 5. Proficiency in using CRM software and other customer service tools. 6. Comfortable working in a remote environment with minimal supervision. 7. Availability to work flexible hours, including evenings and weekends.

Benefits: 1. Parental leave for new parents. 2. Ongoing training and professional development opportunities. 3. Retirement plan options for long-term financial security.

Working Environment: At BeautyMNL, we believe in fostering a global village mentality by collaborating with colleagues from around the world. As a remote team member, you will have the opportunity to work with diverse and talented individuals who share your passion for beauty and wellness.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: BeautyMNL is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.