Chat Support Associate - Remote Work

Job Description:

BeamAndGo is looking for a Chat Support Associate to join our team on a part-time basis. As a Chat Support Associate, you will be responsible for providing exceptional customer service to our users through chat support. This role will be remote, allowing you to work from the comfort of your own home.

Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Assist customers with account issues, payment processing, and other inquiries related to BeamAndGo's platform - Troubleshoot technical issues and escalate to the appropriate team members when necessary - Provide product information and guidance to customers to ensure they have a positive experience using our services - Collaborate with the customer support team to improve processes and enhance the overall customer experience

Requirements: - 1 year of experience in customer service or a related field - Resilient and driven personality traits - Strong decision-making and adaptability skills - Excellent written and verbal communication skills - Proficient in using chat support platforms and other customer service tools - Ability to work independently and as part of a team - High school diploma or equivalent required

Benefits: - Gym membership - Retirement plan - Paid Time Off (PTO)

Working Environment: At BeamAndGo, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work with a passionate team who is dedicated to making a positive impact on the lives of our users.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: BeamAndGo is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive and welcoming work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.