Chat Support Manager - Remote Work

Job Description:

ABS-CBN Corporation is seeking a Chat Support Manager to join our team on a part-time, remote basis. As a Mid-to-Senior Level position with a minimum of 7 years of experience, the ideal candidate will be passionate, dedicated, and possess excellent planning and communication skills.

Responsibilities: - Manage a team of chat support agents to ensure timely and effective resolution of customer inquiries and issues - Develop and implement strategies to optimize chat support operations and improve customer satisfaction - Monitor chat support performance metrics and provide regular reports to upper management - Train and mentor chat support agents to enhance their skills and productivity - Collaborate with other departments to address and resolve customer concerns - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in chat support management or a similar role - Strong leadership and team management skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and chat support software - Availability to work remotely on a part-time basis

Benefits: - Retirement plan - Company equipment provided - Disability insurance coverage

Working Environment: At ABS-CBN Corporation, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to drive our business forward.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: ABS-CBN Corporation is an equal opportunity employer and we welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.