Chat Support Manager - Remote Work

NextPay is seeking a motivated and experienced Chat Support Manager to join our team. This is a remote part-time position based in Makati, NCR, PH, with a seniority level of Mid-to-Senior and a requirement of 8 years of experience in a similar role.

As a Chat Support Manager at NextPay, you will be responsible for overseeing a team of chat support agents, ensuring the delivery of exceptional customer service through chat communication channels. Your main duties will include monitoring chat conversations to ensure quality and consistency, providing feedback and coaching to chat agents, managing scheduling and staffing for the chat support team, and analyzing chat metrics to identify areas for improvement and optimization.

To excel in this role, you must be independent and driven, with strong planning and decision-making skills. The ideal candidate will have a proven track record of success in managing chat support teams and achieving customer service targets.

Benefits for this position include a gym membership, life insurance, and a relocation allowance. At NextPay, we foster a working environment that encourages creativity and innovation, allowing our employees to thrive and grow in their careers.

The deadline to apply for this position is May 11, 2024.

Equal Opportunity Statement: NextPay is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.