Chat Support Officer - Remote Work

Job Description:

GMA Network Inc. is seeking a dedicated and experienced Chat Support Officer to join our team on a part-time basis with the opportunity to work remotely. As an Associate Level Chat Support Officer, you will be responsible for providing exceptional customer service through chat support channels.

Responsibilities: 1. Respond to customer inquiries and issues promptly and professionally via chat support. 2. Assist customers with product information, troubleshooting, and problem resolution. 3. Maintain a high level of customer satisfaction and a positive attitude in all interactions. 4. Collaborate with other team members to ensure seamless communication and support for customers. 5. Document customer interactions and feedback for further analysis and improvement. 6. Stay updated on product knowledge and company policies to provide accurate information to customers. 7. Identify opportunities for process improvements and recommend solutions to enhance customer experience. 8. Adhere to company policies and guidelines for chat support interactions.

Requirements: 1. Minimum of 3 years of experience in customer service or chat support role. 2. Independent and motivated individual with strong decision-making skills. 3. Ability to manage and prioritize multiple customer inquiries effectively. 4. Excellent written communication skills and attention to detail. 5. Proficiency in using chat support platforms and CRM systems. 6. Experience in people management and conflict resolution is a plus. 7. Comfortable working remotely and collaborating with team members virtually.

Benefits: 1. Vision insurance for eligible employees. 2. Visa sponsorship for qualified candidates. 3. Relocation allowance for remote employees as applicable.

Working Environment: At GMA Network Inc., we believe in recognizing and rewarding our employees based on performance and merit. We provide a supportive and inclusive work environment where all team members have the opportunity to grow and succeed.

Equal Opportunity Statement: GMA Network Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-07

Join our team as a Chat Support Officer and be part of a dynamic and growing company that values your contributions and offers opportunities for professional development. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.