Chat Support Officer - Remote Work

Job Description:

NextPay is seeking a highly motivated and experienced Chat Support Officer to join our team in a remote work setting. As a Chat Support Officer, you will be responsible for providing exceptional customer service through chat support to our clients. This position is part-time and at an Associate Level seniority, requiring at least 4 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide accurate information through chat support. 2. Resolve customer issues in a timely and professional manner. 3. Utilize analytical skills to identify trends and suggest improvements for customer service processes. 4. Collaborate with other departments to escalate and resolve complex customer concerns. 5. Maintain detailed records of customer interactions and transactions. 6. Assist in training new employees on chat support procedures. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 8. Meet or exceed performance metrics for chat support, including response time and customer satisfaction.

Requirements: 1. 4+ years of experience in customer service or chat support roles. 2. Resourceful and confident personality traits. 3. Strong analytical and planning skills. 4. Excellent communication and problem-solving abilities. 5. Ability to work independently and remotely. 6. Proficiency in using chat support software and tools. 7. Availability to work flexible hours, including evenings and weekends. 8. Bachelor's degree in a related field is a plus.

Benefits: 1. Life insurance coverage. 2. Travel and spending expenses reimbursement. 3. Visa sponsorship for eligible candidates.

Working Environment: At NextPay, we prioritize supporting our employees in their personal and professional development. We provide a supportive and engaging work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.