Client Relations Representative - Remote Work

Job Description:

Coins.ph, a leading digital wallet and mobile payments app in the Philippines, is seeking a part-time Client Relations Representative to join our team remotely. As an Entry Level position, we are looking for a passionate and independent individual with at least 1 year of experience in client relations or customer service.

Responsibilities: 1. Communicate with clients through various channels, including phone calls, emails, and live chat, to address any inquiries, issues, or feedback. 2. Build and maintain strong relationships with clients to ensure satisfaction and retention. 3. Provide product demonstrations and presentations to clients to showcase the benefits of using Coins.ph services. 4. Collaborate with the sales team to identify opportunities for upselling or cross-selling additional products or services. 5. Gather feedback from clients to report to the product development team for continuous improvement of our services. 6. Assist in resolving any technical issues or challenges that clients may encounter while using the platform. 7. Keep accurate records of client interactions and transactions using our CRM system. 8. Stay up-to-date on industry trends and competitive landscape to provide insights to clients.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Excellent communication and interpersonal skills. 3. Strong persuasion and presentation skills. 4. Ability to work independently and manage time effectively. 5. Proficient in using CRM systems and Microsoft Office applications. 6. Knowledge of the financial services industry is a plus.

Benefits: 1. Parental leave for both new mothers and fathers. 2. Relocation allowance for employees who may need to move for the role. 3. Free food provided during work hours.

Working Environment: At Coins.ph, we provide a work environment that aligns with a greater purpose, contributing to a meaningful mission of empowering Filipinos to have easy access to financial services through our platform.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Coins.ph provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Coins.ph complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Coins.ph expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.