Client Relations Specialist - Remote Work

Job Description:

As a Client Relations Specialist at Globe Telecom, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and continued loyalty. This is a remote work position based in Parañaque, NCR in the Philippines, requiring part-time availability. In this Associate Level role, you should have at least 3 years of experience in client relations.

Responsibilities: 1. Communicate with clients via phone, email, and video conferencing to address their needs and concerns in a timely and professional manner. 2. Provide information about products, services, and promotions to clients to facilitate decision-making and drive sales. 3. Collaborate with internal teams to resolve client issues and ensure a seamless customer experience. 4. Proactively reach out to clients to gather feedback and assess their satisfaction levels. 5. Utilize customer relationship management (CRM) software to track interactions and maintain accurate client records.

Requirements: 1. Strong interpersonal skills and the ability to build rapport with clients. 2. Excellent communication skills, both written and verbal. 3. Hardworking and resourceful with strong problem-solving abilities. 4. Ability to plan and prioritize tasks effectively. 5. A team player with a positive attitude and a willingness to collaborate with others. 6. Experience in customer service or client relations roles is preferred.

Benefits: - Training & professional development opportunities to enhance your skills and advance your career. - Disability insurance coverage for your peace of mind. - Remote work flexibility to support a healthy work-life balance.

Working Environment: At Globe Telecom, we embrace creativity and innovation in a culture that values fresh ideas and inventive solutions. You will have the opportunity to contribute to a dynamic team that is dedicated to delivering exceptional service to our clients.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Globe Telecom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.