Client Service Assistant - Remote Work

Expedock is seeking a motivated and independent Client Service Assistant to join our remote team based in Manila, NCR, Philippines. As a part-time position with entry-level seniority requiring at least 1 year of experience, this role is perfect for candidates with a passion for customer service and a strong desire to learn and grow within a fast-paced environment.

Responsibilities: - Communicate with clients via email, phone, and chat to address their inquiries and concerns in a timely and professional manner - Assist clients with onboarding, training, and troubleshooting of our software platform - Collaborate with the sales and technical teams to ensure a seamless client experience - Maintain accurate records of all client interactions and provide regular reporting to management - Identify opportunities for process improvement and assist in implementing solutions to enhance the client experience

Requirements: - Independent and confident with the ability to work effectively in a remote setting - Strong adaptability and problem-solving skills to navigate various client situations - Excellent communication skills with a customer-centric approach - Proficient in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Paid Time Off (PTO) for a healthy work-life balance - Gym membership for physical and mental well-being - Paid overtime opportunities for additional compensation

Working Environment: At Expedock, we strive to spark creativity and motivation in an environment that inspires greatness. Our remote team is dedicated to supporting each other and fostering a positive work culture that values collaboration and innovation.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.