Client Service Manager - Remote Work

NextPay is seeking a Client Service Manager to join our team on a remote basis in Antipolo, Calabarzon, PH. The ideal candidate for this part-time, mid-to-senior level position should have at least 8 years of experience in client service management.

Responsibilities: - Manage a team of client service representatives to ensure excellent service delivery - Develop and implement strategies to improve client satisfaction and retention - Handle escalated customer issues and provide resolutions in a timely manner - Analyze client feedback and data to identify areas for improvement - Collaborate with internal teams to address client needs and concerns - Monitor team performance and provide coaching and feedback as needed - Work with the sales team to strategize on upselling and cross-selling opportunities - Stay up-to-date on industry trends and best practices in client service management

Requirements: - Proven experience in client service management - Strong communication and interpersonal skills - Adaptability and motivation to drive continuous improvement - Emotional intelligence and leadership skills - Ability to work independently and remotely, managing a team effectively - Proficiency in MS Office and CRM software

In addition to a competitive salary, NextPay offers training and professional development opportunities, paid overtime, and paid sick leave. Our working environment is focused on building strong connections and treating colleagues like an extended family.

Deadline to apply: May 2, 2024

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.