Client Service Manager - Remote Work

Expedock is seeking a dynamic and experienced Client Service Manager to join our team remotely based in Quezon City, NCR, Philippines. This part-time position is ideal for a mid-to-senior level professional with a minimum of 7 years of experience in client service management.

Responsibilities: - Manage client relationships and act as the primary point of contact for all client inquiries and concerns - Ensure client satisfaction through effective communication and timely resolution of issues - Develop and implement strategies to improve client retention and increase customer loyalty - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling to existing clients - Analyze client feedback and data to identify trends and opportunities for improvement - Prepare and present regular reports on client satisfaction, retention, and revenue - Provide leadership and guidance to a team of client service representatives

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in client service management, preferably in a remote work setting - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Reliable and hardworking with a strong work ethic - Creativity and time management skills

Benefits: - Life insurance coverage - Remote work flexibility - Free accommodation for occasional on-site visits

Working environment: At Expedock, we believe in empowering our employees to take calculated risks in order to drive innovation and progress. We encourage creativity and provide a supportive environment for our team to thrive.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.