Client Service Manager - Remote Work

Responsibilities:

- Serve as the main point of contact for clients, addressing their needs and concerns promptly and professionally - Manage client accounts and relationships, ensuring high levels of satisfaction and retention - Coordinate with internal teams to ensure timely and accurate delivery of products and services to clients - Conduct research on industry trends and client preferences to provide proactive recommendations and solutions - Maintain accurate records of client interactions and transactions - Provide regular updates and reports to management on client feedback and satisfaction levels - Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing clients - Resolve any client complaints or issues in a timely manner to ensure a positive customer experience

Requirements:

- Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 5 years of experience in client services or account management - Energetic and resilient personality traits to effectively handle client interactions and challenges - Strong attention to detail and research skills to understand client needs and preferences - Excellent communication and interpersonal skills to build and maintain strong client relationships - Ability to work independently and manage time effectively in a remote work environment - Proficiency in Microsoft Office suite and CRM software - Experience in the technology or fashion industry is a plus

Benefits: - Parental leave - Free food - Visa sponsorship

Equal Opportunity Statement: Stylist in Pocket Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by law. We strive to create a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.