Client Service Manager - Remote Work

Job Description:

Humble Sustainability is seeking a dedicated and independent Client Service Manager to join our team on a part-time basis for remote work. As a Client Service Manager, you will be responsible for managing client relationships, ensuring client satisfaction, and providing excellent customer service.

Responsibilities: - Serve as the main point of contact for clients, addressing their needs and concerns in a timely and professional manner - Manage client accounts, providing updates, and coordinating communications between clients and internal teams - Develop and implement strategies to improve client satisfaction and retention - Monitor and analyze client feedback to identify areas for improvement and make recommendations to enhance the overall client experience - Collaborate with sales and marketing teams to identify new business opportunities and promote company services to clients - Prepare and deliver reports on client performance and satisfaction metrics - Stay updated on industry trends and best practices to continuously improve client service delivery

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 8 years of experience in client service management or a similar role - Strong communication and interpersonal skills - Excellent planning and organizational abilities - Ability to work independently and as part of a team - High level of adaptability and problem-solving skills - Proficiency in Microsoft Office and CRM software - Experience working remotely and managing client relationships from a distance

Benefits: - Parental leave - Company transportation - Retirement plan

Working Environment: At Humble Sustainability, we promote a work-life balance and prioritize employee well-being. Our team values collaboration, communication, and respect for each other's contributions.

Equal Opportunity Statement: Humble Sustainability is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-07

Join us in our mission to promote sustainability and make a positive impact on the world! Apply now to become our new Client Service Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.