Client Service Representative - Remote Work

Job Description:

Kumu is seeking a talented and experienced Client Service Representative to join our team on a part-time basis with the opportunity to work remotely. As a Client Service Representative, you will serve as the main point of contact for our clients, providing top-notch customer service and support.

Responsibilities: - Communicate with clients via phone, email, and chat to address their inquiries, resolve issues, and provide guidance on our products and services - Assist clients with account management tasks, such as updating information and processing payments - Log all client interactions and keep accurate records of client communication - Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing clients - Identify and escalate any recurring issues to the appropriate department for resolution - Stay up-to-date on product knowledge and industry trends to better assist clients - Provide feedback to management on ways to improve the overall customer experience

Requirements: - 4 years of experience in a customer service role - Confidence in dealing with clients and providing solutions to their concerns - Ability to adapt quickly to changing situations and priorities - Excellent critical thinking and problem-solving skills - Strong planning and organizational abilities - Proficient in using customer service software and tools - Excellent written and verbal communication skills - Bachelor's degree in a related field is preferred

Benefits: - Relocation allowance for eligible candidates - Employee discounts on company products and services - Free accommodation during training or office visits

Working Environment: At Kumu, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where everyone feels valued and supported. Our team is committed to fostering a positive and supportive work environment, where every individual is given the opportunity to thrive and grow.

Deadline to Apply: Interested candidates must submit their applications by May 29, 2024.

Equal Opportunity Statement: Kumu is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.