Client Service Representative - Remote Work

Job Description:

DMCI is seeking a talented Client Service Representative to join our team on a part-time basis. As a remote worker, you will be responsible for providing exceptional customer service to our clients, building strong relationships, and ensuring client satisfaction. This position is located in Pasig, NCR, Philippines but is open to remote workers.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner - Build and maintain strong relationships with clients through regular communication and follow-up - Collaborate with internal teams to ensure client needs are met and issues are resolved promptly - Provide product and service information to clients and assist them in making informed decisions - Document all client interactions and maintain accurate records in the company database - Participate in team meetings and training sessions to stay updated on company policies and procedures - Assist with generating reports and analyzing data to identify trends and opportunities for improvement - Represent the company in a positive and professional manner at all times

Requirements: - Minimum of 3 years of experience in a client-facing role - Passionate about delivering exceptional customer service and building strong relationships with clients - Adaptable to changing priorities and able to work efficiently in a remote environment - Strong critical thinking skills and the ability to present information clearly and concisely - Excellent communication skills, both written and verbal - Proficient in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Profit sharing opportunities - Travel and spending expenses covered - Medical coverage for employees - Opportunity to collaborate with colleagues from around the world, fostering a global village mentality

Equal Opportunity Statement: DMCI is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and qualified applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.