Client Support Associate - Remote Work

**Job Description:**

Qwikwire is seeking a highly motivated and adaptable Client Support Associate to join our remote team in Cebu, Central Visayas, Philippines. As a part-time Associate Level position, the Client Support Associate will be responsible for providing exceptional customer service to clients and assisting with various support tasks.

**Responsibilities:**

- Respond to client inquiries via email, phone, and chat in a timely and professional manner - Assist clients with account management, billing inquiries, and technical support issues - Resolve client escalations with empathy and a solutions-oriented approach - Collaborate with internal teams to ensure seamless communication and resolution of client issues - Maintain accurate records of client interactions and follow-up activities - Continuously strive to improve the client experience and provide feedback to management for process improvement

**Requirements:**

- At least 2 years of experience in a customer service or client support role - Strong emotional intelligence and negotiation skills - Driven individual who is able to work independently and prioritize tasks effectively - Excellent communication skills, both written and verbal - Ability to adapt to a fast-paced and dynamic work environment - Proficient in using customer support software and tools - Must have a stable internet connection and a suitable home office setup

**Personality Traits:**

- Driven - Adaptable

**Soft Skills:**

- Emotional intelligence - Negotiation

**Benefits:**

- Company-provided equipment - Profit sharing opportunities - Gym membership

**Equal Opportunity Statement:**

Qwikwire is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome and encourage candidates of all backgrounds to apply.

**Working Environment:**

At Qwikwire, we foster a culture of ongoing learning and development for personal and professional growth. Our remote team values collaboration, innovation, and continuous improvement to deliver the best possible service to our clients.

**Deadline to Apply:** 2024-06-26

If you meet the requirements and are ready to work in a challenging and rewarding environment, we encourage you to apply for the Client Support Associate position at Qwikwire. Join us in helping to provide exceptional support to our clients while growing your career in the process.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.