Client Support Officer - Remote Work

Expedock is seeking a highly motivated and experienced Client Support Officer to join our remote team in Caloocan, NCR, Philippines. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: - Provide exceptional customer service to clients through various communication channels such as email, phone, and chat - Resolve client inquiries and issues in a timely and professional manner - Assist clients with product inquiries, technical support, and account management - Collaborate with internal teams to ensure client needs are met and problems are resolved effectively - Maintain accurate records of client interactions and transactions - Identify opportunities for upselling or cross-selling products or services to clients - Stay up to date on product knowledge and industry trends

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field preferred - Proven experience in a client support or customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and in a team environment - Adaptable and resourceful in a remote work setting - Soft skills such as persuasion and adaptability are a plus

Personality traits: - Adaptability: Able to thrive in a dynamic and evolving work environment - Resourceful: Can think creatively to find solutions to client issues

Benefits: - Parental leave - Paid overtime - Visa sponsorship for eligible candidates

Working environment: At Expedock, we flourish in a culture that embraces change and responds resiliently. We value diversity and believe in creating an inclusive and supportive work environment for all employees.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage candidates of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.