Client Support Representative - Remote Work

Job Description:

Penshoppe, a leading retail company in Makati, NCR, PH, is seeking a dedicated and energetic Client Support Representative to join our remote team on a part-time basis. As an entry-level position, no prior experience is required, but at least 1 year of experience in a customer service role is preferred.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat to assist clients with inquiries, orders, and concerns. 2. Manage client accounts, ensuring accurate and timely updates to information and orders. 3. Develop a strong understanding of Penshoppe products and services to effectively address client needs. 4. Collaborate with internal teams to resolve complex client issues and provide feedback for process improvements. 5. Meet and exceed key performance metrics related to customer satisfaction, response time, and issue resolution. 6. Maintain a positive and professional attitude towards all clients, demonstrating excellent communication and problem-solving skills.

Requirements: 1. High school diploma or equivalent. 2. Excellent written and verbal communication skills in English and Filipino. 3. Strong presentation skills and the ability to make quick decisions. 4. Proficiency in Microsoft Office suite and experience with CRM software is a plus. 5. Must be able to work independently in a fast-paced remote environment.

Personality Traits: - Dedicated: Willing to go above and beyond to ensure client satisfaction. - Energetic: Able to maintain a positive attitude and high energy level throughout the workday.

Soft Skills: - Presentation: Ability to communicate effectively and persuasively with clients. - Decision-making: Capable of making quick and informed decisions to resolve client issues.

Benefits: - Company transportation for on-site meetings and events. - Gym membership to promote health and wellness for all employees. - Company equipment provided for remote work, including a laptop and phone.

Working Environment: At Penshoppe, we value teamwork and collaboration, building strong connections among our employees and treating each other like an extended family. Our remote team members are encouraged to participate in virtual team-building activities and social events to foster a sense of community.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Penshoppe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.